I have been working in IT since 2001 for companies such as Computacenter and Getronics. I started out as a first line support analyst supporting heterogeneous networks but rapidly worked my way up the ranks expanding my knowledge as I went to include areas such as system builds, deployments, networking, and security to name a few.In 2008 I decided to concentrate on the monitoring and management of large enterprise networks using Microsoft's System Center Operations Manager (OpsMgr) 2007 of which I have extensive knowledge. As testament to this the Windows Management User Group (WMUG), invited me to join their ranks as a Community Leader where I have been invaluable in helping to bolster the OpsMgr skills to the benefit of the group and it's members.I have now moved into an OpsMgr 2007 consultancy role to do what I like most - working with OpsMgr and sharing my knowledge and experiences with the community.
At the beginning of the week it was announced at MMS that Service Manager 2010 has been released to manufacturing :-)
And now they have published the correct link (after many attempts) for the eval. Get it here, http://www.microsoft.com/downloads/details.aspx?FamilyID=3bacb364-9829-41d0-8faa-b0ed366f73aa&displaylang=en.
Here is a brief overview of what Service Manager is, just in case you weren’t aware…
Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management. Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. Service Manager delivers IT services that are: Integrated. Service Manager seamlessly integrates and unifies knowledge, process, and activities across the Microsoft platform. Efficient and Responsive. Service Manager reduces support costs while improving responsiveness to end users and reducing the time to resolution in the datacenter. Business Aligned. Service Manager optimizes resources to align to the business goals, support compliance, and quickly adapt to the ever-changing business requirements.
Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management. Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. Service Manager delivers IT services that are:
If you’re waiting for the full (non eval) version, hopefully it’ll be ready very soon.
David