[Troubleshooting] Error installing KB977384

Hi All,

i've got a problem installing KB977384 on a client long time ago, but only now had time to blog about it.

Basically, when trying to install KB977384, it was failing.

Looking at the logs, i found the following log lines:

MSI (c) (F4:08) [12:31:58:138]: Windows Installer installed the product. Product Name: Software Update for ConfigMgr 2007 SP2 (KB977384). Product Version: 4.0.6487.2157. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

it didn't give me much to work, but looking on the log, i found:

[12:39:10] Stop Service tmlisten
[12:31:50] Start tmlisten timer out, status is 4

but what's this service?

used sc qc <service name> and discovered that is was: OfficeScan NT Listener.

Stopped the AV and everything worked :)