I'm Rob Marshall, a consultant who specialises in the Microsoft System Center Configuration Manager product. I like to share, i do so by blogging and helping out when I can in the MS SMS newsgroups and participating in the ConfigMgr MVP program.
I was awarded and joined the program in 2009. It'd be an understatement to say it has to be one of the best experiences an IT engineer can have, if they really enjoy specialising in a product.
My biggest weapon for troubleshooting is, my formidable knowledge, no, only joking, you, the community. I find if I cannot answer a question, then I can usually find the answer from using Bing\Google, pouring over the documentation, and if that doesn't work, tinkering in mine or someone elses virtual lab.
The blogs pretty much about ConfigMgr, but it is also a platform for me to express my random urges to display something I've stumbled across, and that I imagine would entertain you or what not as equally as it did me.
Interesting tool from Microsoft:
Common Windows problems could soon be solved by clicking a "Fix It" button.
Microsoft has started putting the button on its web-based support pages that detail the most common problems hitting PC and Windows users.
Clicking the button kicks off a download that, once run, carries out the series of steps needed to fix a specific problem or remove a bug.
Microsoft also has plans to extend the click-to-fix system to help users recover from a crash.
Source: http://news.bbc.co.uk/1/hi/technology/7874151.stm
Clever idea, click to fix instead of click and read detailed technical instructions, get confused, scratch head, commit and do the wrong thing, moan more about the product ... This should channel a lot of people through to the right solution for these fixable problems and increase usability.
click to fix....
My broken Management Point
My broken Advanced Client
My broken Web Reporting
My broken package distribution
etc.
LoL!
--> Reinstall
--> Reinstall (delete some dodgy SQL!)